KPIs for High-Quality Documentation

Documentation Quality KPIs Found By Jordan Stanchev

In Technical Writing: How to Write Software Documentation, Jordan Stanchev shares the outcomes of his research in defining high-quality software documentation. By establishing key performance indicators, it becomes possible to precisely gauge the direction of improvement of any documentation project. This is much appreciated information.

Quality KPIs:

• Helpful
• Comprehensive
• Searchable
• Visual
• Usable
• Readable
• Reliable
• Grammatically correct
• Translatable and localization friendly
• Accessible
• Uses appropriate tone

The scores for these KPIs should stem from User Research and Analysis, not the author’s opinion.

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